Primary Responsibility: Provides pre-sales and post-sales service to customers. Delegates customer service department procedures. Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Reviews warranty claims. Processes customer returns and exchanges. Expedites service and repairs. Provides special pricing for non-standard items. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Also directs and coordinates the processing of sales orders. Monitors sales order system to ensure accurate receipt and booking of sales orders. Tracks sale shipments, delivery, billing and backlog activities, providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties. Monitoring, planning and implementation of whole sales orders that support order processing activities Provides guidance to subordinates within the latitude of established company policies for Order to Ship process, warranty, evaluation & demo process Coordinates with Sales Representatives to provide sales documentation and satisfy customer requirements Analysis & Checks the Price for Customer Selling, Gross Margin, Negotiated price with customers Experience & Education: Bachelor’s Degree and 5-7 years of related experience. - to manage CSR team for both sales administration and service customer service - ability of cross function communication is essential with sales, service, finance, logistics, corporate and product groups etc. - report to business division GM, prompt response, night overseas conference required to cope with business needs - Fluent English and Oracle experience are preffered.
万机仪器（中国）有限公司[英文名：MKS INSTRUMENTS(China) COMPANY Ltd.,]是万机仪器集团公司的一个全资子公司，是万机仪器集团公司在中国的制造中心，主要生产半导体电源（Top Level Assemblies and PCBA Assemblies）和医疗电源（MRI Generators）。万机仪器集团公司是在美国证券上市的公司，公司在半导体测试及监控产品中，占领先地位（公司网址：www.mksinst.com），万机仪器集团公司遍布美国、英国、德国、日本、新加坡、中国、香港、台湾等国家和地区。
MKS Instruments (China) Co. Ltd. is a wholly owned subsidiary of MKS Instruments, Inc., a United States publicly traded corporation under the NASDAQ ticker symbol MKSI. MKS Instruments (China) Co. Ltd. is the manufacturing center of MKS Instruments, Inc. in China and the main products is Top Level Assemblies, PCBA Assemblies and MRI Generators. MKS Instruments, Inc. is a leading worldwide provider of products used to measure, control, power and monitor critical parameters of semiconductor and other thin-film manufacturing environments, which is all over in America, England, German, Japan, Singapore, Hongkong, Taiwan.
万机仪器（中国）有限公司现有职员工约350人，职员约100人，操作工人约250人。万机仪器（中国）有限公司位于深圳市宝安26区创业二路（距南头检查站约5分钟车程）。
MKS Instruments (China) Co. Ltd. has about 350 employees including 250 operators which lays Road Chuangye, Block 26, Bao’an District, Shenzhen City.
万机仪器（中国）有限公司五天工作制，每天8小时，节假日按国家规定。另有福利如下：
1.有薪年假；
2.有薪病假；
3.将优秀职员工的户口调入深圳市；
4.全勤奖和住房津贴；
5.结婚生育津贴；
…
公司网站： http://www.mksinst.com
